Return & Refund Policy
Sound the Horn Apparel
Effective Date: March 20, 2026
1. Returns
We accept returns on eligible items within 15 days of delivery.
To qualify for a return, items must be:
- Unworn and unwashed
- In original condition
- Free of stains, odors, or damage
- With original tags (if applicable)
Items that do not meet these conditions may be refused.
2. Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable
3. Return Process
To initiate a return:
- Email us at casey @ tv31.net with your order number and reason for return
- We will provide return instructions
- Ship the item back to the address provided
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your return:
- Approved refunds will be issued to your original payment method (PayPal)
- Please allow 5–10 business days for the refund to appear in your account
Original shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return the original item and place a new order.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 7 days of delivery
- Include photos of the issue
We will make it right by offering a replacement or refund at no additional cost.
7. Late or Missing Refunds
If you have not received your refund:
- Check your PayPal account
- Contact PayPal for processing updates
- If still unresolved, contact us at casey @ tv31.net
8. Contact Us
For questions about returns or refunds:
Email: casey @ tv31.net
Business Name: Sound the Horn Apparel